Terms of service

1. About Pagne

This website is owned and operated by:

Pagne 
Kenny Drews Vej 13
2450 Copenhagen
Denmark
CVR: 42790699
Email: info@maisonpagne.com

Welcome to Pagne. By placing an order through our website, you agree to the following Terms & Conditions. We recommend reading them before making a purchase.

Our website is available in danish and english, and purchase agreements are entered into in the language selected at checkout.

We do our best to ensure that all product information, prices and availability are correct. If an error occurs or we are unable to fulfil your order, we will contact you as soon as possible.

2. How to order

Shopping with Pagne is simple:

1. Browse our selection and add your chosen products to your basket.

2. Go to checkout and review your order.

3. Enter your delivery and payment details.

4. Accept our Terms & Conditions and complete your purchase.

Once your order has been placed, you will receive an order confirmation by email.

Please note that orders are processed automatically, so changes or cancellations may not be possible once an order has been confirmed.

3. Age requirement

You must be at least 18 years old to purchase alcohol from Pagne.

By placing an order, you confirm that you meet the legal age requirement for purchasing alcohol in your delivery country.

We reserve the right to request proof of age before processing or delivering an order.

4. Prices and payment

All prices displayed on our website are in DKK and include applicable VAT, unless stated otherwise.

We accept the payment methods displayed at checkout.

Payment is processed securely through our payment provider. Depending on your payment method, the amount may be charged or reserved when your order is placed.

We reserve the right to correct pricing errors and will contact you if an issue affects your order.

5. Shipping and delivery

Available delivery options, shipping costs and estimated delivery times are displayed at checkout.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Delivery times are estimates and may vary depending on the destination and carrier.

Please make sure that your delivery details are correct when placing your order. Pagne cannot be held responsible for delays caused by incorrect information provided at checkout.

As we sell alcohol, an adult aged 18 or over may be required to receive the delivery and provide valid proof of age.

6. Right of withdrawal

For online purchases, consumers generally have a 14-day right of withdrawal under applicable consumer law.

The withdrawal period starts on the day you receive your order.

If you wish to exercise your right of withdrawal, you must notify us within 14 days of receiving your order by contacting info@maisonpagne.com.

Bottles must be returned unopened, with the original seal intact and in their original condition.

Opened or consumed bottles cannot be accepted as ordinary returns. If a product has been handled beyond what is necessary to inspect it, we may be entitled to deduct any resulting loss in value from your refund, in accordance with applicable law.

For more information, please see our Returns & Refunds Policy.

7. Damaged or incorrect orders

We take care to ensure that every order reaches you in good condition.

If your order arrives damaged, broken or incorrect, please contact us as soon as possible at [contact email].

Please include your order number and photos of the product and packaging where relevant.

We will review the issue and work with you to find an appropriate solution.

8. Product availability

All products are subject to availability.

We do our best to keep our website up to date, but occasionally a product may become unavailable after an order has been placed.

If this happens, we will contact you and arrange a suitable solution, including a refund where necessary.

9. Personal data

When you shop with Pagne, we collect and process certain personal information to manage your order, process payments and arrange delivery.

We handle your information responsibly and in accordance with applicable data protection laws.

For more details, please read our Privacy Policy.

10. Complaints and consumer rights

If you have an issue with your order or product, please contact us at [contact email]. We will always do our best to find a solution.

Nothing in these Terms & Conditions limits your statutory consumer rights.

If we are unable to resolve a complaint, you may have the right to refer the matter to the relevant consumer complaints authority in your country.

For Danish consumers, further information is available through Nævnenes Hus.

11. Liability

We are responsible for our products and services in accordance with applicable law.

We cannot be held responsible for delays or issues caused by circumstances beyond our reasonable control, including carrier disruptions, severe weather or other unforeseen events.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

12. Changes to these Terms & Conditions

Pagne reserves the right to update these Terms & Conditions when necessary.

The version published on our website at the time of purchase will apply to your order.

13. Contact

If you have any questions about these Terms & Conditions or your order, please get in touch.

Pagne
Email: info@maisonpagne.com
Address: Kenny Drews Vej 13, 2450 Copenhagen, Denmark
CVR: 42790699

Last updated: 10.11.2026