Refund Policy

At Pagne, we want you to be happy with your purchase. However, as we sell alcoholic beverages, there are a few things to keep in mind when it comes to returns.

1. Returns

You have a 14-day right of withdrawal from the day you receive your order, in accordance with applicable consumer law.

To be eligible for a return, bottles must be unopened, with the original seal intact, and returned in their original condition and packaging.

Opened bottles cannot be accepted for standard returns. For obvious reasons, we cannot resell bottles that have been opened or consumed.

If you wish to return an order, please contact us within 14 days of receiving it at [customer service email]. Please include your order number and let us know which items you wish to return.

Return shipping costs are covered by the customer and are non-refundable.

2. How to return your order

Returning an order is simple:

1. Contact us at [customer service email] with your order number and the items you wish to return.

2. Wait for confirmation and instructions from our team.

3. Carefully pack the unopened bottles in their original packaging. Make sure they are properly protected for transport.

4. Send the package to the return address below.

5. Keep your shipping receipt and tracking number until your return has been processed.

Return address:

Pagne
Kenny Drews Vej 13
2450 Copenhagen
Denmark

Please note that you are responsible for the returned goods until they reach us. We recommend using a tracked delivery service.

3. Refunds

Once we have received and inspected your return, we will notify you by email.

Approved refunds will be issued to the original payment method. We aim to process refunds within 2–3 business days after receiving and approving the return.

Return shipping costs are not refunded.

4. Damaged or incorrect orders

We take care to ensure that every order reaches you in perfect condition.

If your order arrives damaged, broken or incorrect, please contact us as soon as possible at info@maisonpagne.com

Please include:

• Your order number.

• A short description of the issue.

• Photos of the bottle and packaging, where relevant.

We will review the issue and get back to you with a solution as quickly as possible.

5. Exchanges

If you would like a different bottle or product, please contact us. We will be happy to help you find the right solution.

6. Right of withdrawal

For online purchases, consumers generally have a 14-day right of withdrawal under Danish consumer law.

To exercise this right, you must notify us within 14 days of receiving your order.

Bottles that have been opened or consumed cannot be accepted as ordinary returns. If a product has been handled beyond what is necessary to inspect its nature and characteristics, we may be entitled to deduct any resulting loss in value from your refund, in accordance with applicable law.

Nothing in this policy limits your statutory consumer rights.

7. Questions?

If you have any questions about returns, refunds or an order, please get in touch.

Email: info@maisonpagne.com 

We're always happy to help.